Terms and conditions

Customer service:
Tel: +358 9 7554 740 (Monday – Friday 9am to 4pm)
Email: verso.design@versodesign.fi

1. General terms
1.1. This user agreement (referred to hereinafter as the Agreement) contains the terms and conditions of the use of store.versodesign.fi web service (referred to hereinafter as the Service) owned by Verso Design Oy (referred to hereinafter as the Service Provider). When a person (referred to hereinafter as the User) orders product/s, he or she agrees to this Agreement.
1.2. The Service is intended for private individuals, institutions and companies who live / which are located outside Finland.
1.3. Return policy does not apply to orders made by institutions or companies.
1.4. You must be eighteen or older to order products from the Service.

2. User responsibilities
2.1. The User accepts responsibility for all activities that occur under his/her account or password. The User is solely responsible for maintaining the security of his/her password.
2.2. The User warrants to the Service Provider that the information he/she provides during the registration process (and any notification of change of such information) is true and correct.
2.3. The User warrants that he/she is over 18 years old.

3. Product Prices and Delivery Charges
3.1. The product price is the price displayed for the item on the Service at the time of ordering.
3.2. All product prices and delivery charges are displayd in euros (EUR).
3.3. All the product prices and delivery charges include VAT.
3.4. Service Provider reserves the right to change product prices and delivery charges at any time.
3.5. Delivery charges are 15 euros per order for EU countries regardless of the size or weight of the items
3.6. Delivery charges are 25 euros for Switzerland and Norway regardless of the size or weight of the items.
3.7. Possible customs clearing charges and customs duties are not included in the product prices nor in the delivery charges.

4. Privacy policy
4.1. Service Provider is committed to respecting User´s privacy. Service Provider is the sole owner of the information collected on store.versodesign.fi. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages and fulfilling orders. In those cases, we provide only the information necessary for the performance of those specific functions.
4.2. Service Provider does not transfer any information given by the User for third party for any other purpose than processing the order. We will not sell, share or rent this information to any other entity for any reason.
4.3. Service Provider reserves right to transfer the information provided by the User to the authorities in the case of infringement of laws and violation of good practice (bona mores) by the User.
4.4. User has the right to examine, change and delete information about him/herself from the register. Upon request we provide any site visitor who establishes his or her identity to our satisfaction with access to information that we have collected from them.

5. Ordering and Payment Terms
5.1. When an order is placed in the Service the binding sales agreement between the User and the Service Provider is reached when the User receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed.
5.2. Unless otherwise agreed by the Service Provider, payment must be received by the Service Provider prior to acceptance of an order.
5.3. Service Provider reserves the right to reject any order in its sole discretion.

6. Payments
6.1. We accept MasterCard (Eurocard), Visa, Visa Debit, Visa Electron, Diners Club and American Express. Our online service also uses the Verified by Visa and MasterCard SecureCode systems, which enable upgraded security for money transactions.
6.2. Online banks
We also accept payments through Finnish online banks: Nordea, Osuuspankki, LähiTapiola, POP Pankki, Nooa Säästöpankki, Ålandsbanken, Danske Bank, Aktia Pankki, S-Pankki ja Handelsbanken.

7. Delivery
7.1. Delivery times vary from product to product. Delivery time is determined by availability of the product and order destination.
7.2. Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
7.3. Service Provider reserves the right to deliver different products ordered in the same time separately.
7.4. Service Provider takes responsibility over the loss and damage of the product occured during the delivery

8. Cancellation and returns
8.1. User (except institutions and companies) has a fourteen-day right to return or exchange a product according to Finnish consumer protection legislation. This returns policy does not extend to products which are produced or altered according to the customer’s wishes.
The customer has a right to return a product if
a. The order has been cancelled according to the terms and conditions by notifying Verso Design within 14 days of delivery,
b. The product has not been used,
c. The product is in the condition that the customer received it in and all the parts of the product are included in the package and
d. The product has been repackaged into its original package or an equivalent.
8.2. The product must be returned immediately after cancellation to address Verso Design Oy, Vaahteramäentie 2 B, 04150 Martinkylä, Finland
8.3. When returning products User will be responsible for shipping costs and the risk of damages.

9. Changes to the Service and this Agreement
Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.

10. Jurisdiction and Settlement of Disputes
This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Helsinki District Court, Finland.

11. Language of this Agreement
The parties have agreed that this Agreement and related documents shall be written in English.